Frequently asked questions related to the regulations and billing

The licence is a transfer of copyrights to a unique graphic trademark called a logo. The purchase of a licence is necessary if you wish to register a logo as a trade mark, or you want to use it in places not directly related to an online store. The places directly related to the store are web pages created from the Administration Panel and web sites directing traffic to an online store.

You do not have to possess a licence for a logo in order to display it on web pages of your online store, auctions listed from the IdoSell panel, price comparison sites or Internet shopping arcades.

You have to buy the license for a logo if you want to display it on stamps, cartons, signboards, billboards, business cards, printed leaflets etc. If you wish to put products at auctions from outside the Administration Panel or you want to cancel your account with our company, and install your online store somewhere else, the purchase of a license is necessary.

The current cost of a licence can be found in the price list.

All the necessary information can be found in the contract assignment section.

The necessary information together with an appropriate form can be found in the section related to the termination of contract.

The agreement is concluded for an indefinite period of time. It can be terminated by a customer preserving the period of notice of 2 months, or by an Operator after the period of notice of 3 months. The contract expires at the end of the month.

IdoSell is offered to both VAT and Non-VAT payers.

In case of companies located in the European Union, the only criterion necessary to order IdoSell is to have a VAT number. If you run your business inside the European Union but you do not have a VAT registration number, and you are not a VAT payer, please register as a VAT payer.

In case of companies located outside the European Union, please contact us, so we can check if the IdoSell service is available in your country.

The conditions of terminating a contract are regulated by the Terms and Condition of IdoSell service.

The agreement can be cancelled by a Customer with a 2 or 3 months' notice of termination (it depends on the customer), or by an Operator with a 3 months' notice of termination. The contract expires at the end of the last month.

The Terms and Conditions also state that the termination of contract must have a written form and must be send in form of a letter, just as the agreement. If you do not comply with these regulations, the termination of contract will not be valid. The document may be signed using a valid electronic signature. The termination of contract form can be found on IdoSell web pages. Due to safety precautions, terminations of contract sent by fax or by e-mail lacking an electronic signature, will not be accepted. The document must include the signature or signatures of the person or people authorized to represent a company (preferably the same signature that appears on the agreement). All these procedures are aimed at protecting you against people acting to the detriment of your online store.

The date on the postmark is considered to be the date of the submission of the contract termination. Full 2 or 3 months (depending on the party of the contract) are needed to close your online store. This procedure ensures the safety of your business, since you are able to open a new online store based on the domain, data and graphic design from your previous store on IdoSell.

All IdoSell clients are subject to the same terms and conditions, agreement form and price list. It means that if we change our prices, it affects all our customers. Moreover, it protects you from the unfair changes of prices. Obviously, we can change the prices up to a level acceptable by our customers. We are aware that setting our prices above the market level will result in loss of all our customers. In our opinion, this is the best way to ensure the lowest prices.
New clients are offered the same prices as the old ones because of the fact that the agreements are not concluded for a definite period of time.

If you are not satisfied with the prices of the provided services, you can terminate the contract with our company. Current prices are binding during the period of notice. A new price list is always introduced together with one full grace period. If you consider our prices too high or non-competitive, during the notice period, you will be offered the prices from the previous price list.

IdoSell offers a transparent, flexible and safe policy on pricing. This is the only rational solution in case of SaaS model (ASP).

Yes. While connecting to an Operator's internal settlement system, our online selling platform meets the requirement of the EDI system. It ensures integrity (integrity of data included in the invoice), authenticity (preventing an unauthorized person from acting as a purchaser or issuer of the invoice) and confidentiality (by means of an authentication system of logging into the panel and providing access to financial departments only to selected employees). It is beyond all doubts who the issuer of the invoice is. Thanks to an invoice approval system, the time of receiving the invoice in the system is also known.

In accordance with the European Commission's recommendations, the parties using EDI system are obligated to ensure such a level of confidentiality as in documents issued in a paper form.

Please note that invoices should be stored in a format they had been sent.

The Operator hereby declares that the system meets the requirements.

No, it is not necessary to sign that sort of invoice. It works the same way as in case of invoices from telecommunication companies. All our clients receive electronic invoices without a signature and nobody has had problems with booking such documents so far.

Pursuant to the Agreement of IdoSell signed by all our customers, the parties agree to issue invoices without a signature.

Some of the institutions awarding grants may require a specific kind of invoices with one entry only. This is how our invoices look like - one aggregate value.

A detailed account of our services is attached to your invoice.

If, after the deduction of implementation costs, there are any means left, you can make a payment on account of the successive charges. Please inform us about this in advance, so we can fill a correct entry in the first invoice.

This amount will be spent on subsequent financing (subscription fees, service, licences for additional software etc.) in accordance with the price list.

If your grant is relatively high, you can make a big one-time payment, so as not to pay for a longer time.

All payments are always charged according to a current price list. However, paying a big amount in advance, does not free you from possible price changes. If prices change, the fees will be charged in accordance with a new price list.

In accordance with our consistent policy, we do not handle individuals and we issue invoices to companies only.

We list all prices as net prices because it makes it easier to relate them to rates paid to employees working on the basis of mandatory contracts or contracts for specific work. We issue a VAT invoice for all our work, so if you are a VAT payer, you will not have any problems with the deduction of the paid value added tax.

Having ordered an online store, you will get an e-mail with a pro forma invoice including:

1. The activation fee
2. The charge for coding the mask of an online store
3. The charge for a graphic design (if you decide to order the design in IdoSell)

We regard this invoice as an advance payment, a sort of deposit. Other works including domains, logo etc. may be included in the first invoice, but it is not a general rule. If not, these payments will be automatically added to the first subscription fee, once the online store is ready.

The invoice covering the installation charges will be sent immediately after receiving the payment. The invoice is issued on the day of receiving the payment. Due to legal aspects, we must issue the invoice no longer than 7 days after receiving the payment.

The next invoices will be issued at the beginning of each month with deferred terms of payment. It is always possible to print the original invoice via the Administration Panel. The VAT invoice will include the data from the registration process. Do not wait to get an invoice by mail, but print it using the correct option in the Administration Panel.

Detailed information regarding VAT invoices can be found in the section VAT invoices for using IdoSell service.

We define SLA as a percentage expression of availability time of server and services. We always take care of errors connected with shop unavailability first and thus, for such situations the reaction time is very short. Our servers are placed in a perfectly secured data center. The data center is an important telecommunication node thanks to which we provide a continuous Internet access. Due to that, SLA of servers alone equals over 99.9%. If, however, a given error is connected with displaying a site in some browser, it is difficult to qualify it as unavailability of the whole service. If the load generated by a client in relation to a chosen subscription plan is too high, it is yet another unavailability time. As we do not limit the traffic per client, such situation can occur and one has to be prepared to face it. We can move our client to a faster server and assign more resources but it, however, takes time. What constitutes our great asset is our strong position on the market and dynamic process of gaining new clients who are interested in our service due to the positive feedback of current clients. If our service did not work, our client would simply resign from it, as they are not bound by the long-term agreements.

We believe in equal treatment of all our clients. All of them, those paying the lowest subscription fess as well as those paying the highest, can report their problems on the basis of the same rules. The problems are solved by the numerous engineers according to the time of notification. Such values as the equality of our clients and almost fanatic pursue of the highest quality, guarantee the best service. However, if a given client would like us to issue a guarantee in which we specify acceptable unavailability time, we will not do it. Why? Because of the aforementioned reasons. We take into consideration the fact that a potential client may not want to use our services. In return, we can intensively work on developing our system, creating the most modern solution in the world at a reasonable price which makes up for potential problems better than potential compensations.

More detailed information about SLA can be found on this site.

In accordance with the Polish law (article 28b of VAT Act), selling services outside the Polish territory is not subject to VAT. Therefore, we can not issue VAT invoices to a taxpayer who purchases our services.

In short - no matter if our customer (a taxpayer) is registered in his country as a VAT payer or not. The only criterion is whether he is a taxable person, that is a person conducting business activity or owning a company.

VAT applies only to services performed within the territory of Poland. In case of services concerning entities established abroad, provisions regarding the place of performing services are of crucial importance (articles 28a–28o). If a foreign entity with the status of a taxpayer (an entity independently running a business activity) is the recipient of services, the place of providing services is the place where the entities head office is registered (or a fixed place of running business if it is located in a country other than its main office and a services are performed for this permanent place), article 28b.

In such situation, we are dealing with an "export of services" - services are performed by Polish entrepreneurs for the contractors outside the country. Examples - activities performed by graphic designers, programmers, translators or advertising companies providing services to clients from the European Union, the United States and other countries.

A characteristic feature of services performed for EU companies is that the place of performing the provision is the main office (or a place of performing business activity) of the recipient. This means that in terms of VAT it is assumed that a graphic designer creating a website for a company from, for example, Germany, according to the regulations provides the service in Germany, not in Poland (although he actually performs the task in Poland). Consequently, he does not have to add VAT to sales - that responsibility rests with the buyer.

To sum up, the fact that you are not a VAT payer in your home country and you conduct sales in the European Union does not matter, as invoices take the same form.

Referring to the point above, while determining the tax status of the entity, first you should determine whether your customer has an established business. Lack of registration for VAT purposes is in this case irrelevant. If a given entity has an established business, it means that it is a taxable person in the light of rules determining the place of providing services. No VAT identification number does not result in the entity not being recognized as a VAT payer if its tax status will result from other evidence.

• "an entity that independently performs a business activity mentioned in the article 15 paragraph 2 or a business corresponding to this activity, whatever the purpose or the result of such activity" (article 15, paragraph 6).
  • "non-taxable legal person on the basis of the above section, which is identified or obliged to be identified for tax or value added tax"

"According to the article 28a point 2 of the above mentioned Act, a taxable person who also conducts activities or performs transactions that are not considered taxable, product shipment or services pursuant to article 5, paragraph 1, shall be deemed to be a taxable person in respect of all services provided."